good customer Service, although there was a miscommunication about breakfast. Checked in earlier amd paid for it, asked the counter service staff if we can go straight in for breakfast and they said yes, but when inside resto we were told that our free breakfast will be the next day. Counter staff should be precise in explaining things, as it was very awkward to be told like this, i can afford their breakfast 10 times over, just embarrased and ended up going to the other resto in the hotel. Staff should be clear in explaining things to guest! Care factor is 7 out of 10!
Alven
febrero de 2025
It was close to SM and very accessible to everything as it was sort of in the center. The hotel is very clean and the rooms are spacious. I like the fact that the toilet and shower is separate. The one we booked was with a Mayon View. It did not disappoint as we get to see a bit of it in the early morning better than the tours we did. I like the privacy given to guest. You need your key card to access your floor on the lift. The complementary airport transfer was also very convenient especially when its your first time in Albay.
Louella
enero de 2025
I recently had the pleasure of staying at The Marison Hotel with my family, and it was truly a wonderful vacation! The hotel is conveniently located in Legazpi, offering ample parking and a delightful swimming pool. A thoughtful lifeguard even provided my 5-year-old nephew with a life-saving ring, which made our experience even more enjoyable. Check-in was quick and efficient, and the staff were exceptionally friendly and attentive, going out of their way to ensure our stay was pleasant. Overall, I had a fantastic experience and would highly recommend this hotel to anyone traveling in the area.
Leonor
octubre de 2024
Excellent staff who really take care of guests from the door to your room. The restaurants inside the hotel close late, so even you arrive late at night, you can grab something to eat. There was public transportation around the hotel and also shuttles and taxis.
Fil-am
marzo de 2025
Great location, clean rooms and excellent food onsite (especially breakfast buffet and Bicol pizzas). Pool was great, but would imagine it could get crowded if busy time. Concierge (booked ATV of Mayon) and staff were outstanding.
Sirah
julio de 2024
Breakfast choices were plenty and very good; the whole hotel smelled so good. Size of standard rooms (twin beds) were big enough despite there were 3 of us. All staff were very helpful and very nice.
Kristel
octubre de 2024
The property is well located and the rooms are a good size and very comfortable . The staff are quite helpful but sometimes they seemed to have there hands tired at times .
Dexter
mayo de 2023
The staff were friendly, welcoming and attentive. Rooms were clean and kept clean everyday.The housekeeping staff are top rate! Food at Il Moreso was delicious. Plenty of choices in the breakfast buffet. There was a bit of a wait for a 2nd group of passengers in the airport pick up because our flight arrived earlier. But it was alright since we were in the cool shuttle. The room amenities were excellent. They thought of everything - combs, shower caps, toothbrush and tooth paste, shampoo and conditioner, shower gel, vanity kit and room slippers. If u forgot to bring Jem, you need not buy.
Francelyn
junio de 2023
Top notch hotel in Legazpi. Breakfast selection was huge, room was quiet (because we had backyard view on a roof and building site) and clean.
Julia
enero de 2025
Jayzen was excellent and extremely reliable. 10/10 service from Jayzen.
Sherwin
octubre de 2024